MC responds to inquiries from 1) individuals who have suffered negative human rights or environmental impacts (harm) caused by the MC Group’s business activities, 2) representatives acting on behalf of individuals who have suffered impacts (harm), 3) organizations, groups or other entities that have a direct relationship with individuals who have suffered impacts (harm), and 4) organizations, groups or other entities that have no direct relationships with individuals who have suffered impacts (harm) but are active in related fields. While we also accept anonymous reports in line with our commitment to identifying all issues, it should be noted that our ability to investigate or respond to matters reported anonymously may be limited.

We respond to inquiries concerning specific cases where the MC Group’s business activities are causing, or could potentially cause, a negative impact on human rights and/or the environment in violation of international norms or local laws. However, the scope of the system does not include matters that are not related to human rights violations or environmental impacts in violation of international norms or local laws, such as dissatisfaction with personal relationships with colleagues in the workplace, HR benefits, or product quality matters.

We respond to inquiries concerning the following products^{*Beginning in 2024, tea will be excluded from the Sustainable Supply Chain Survey and will also be excluded from the scope of the Grievance Mechanism.*} handled by the MC Group that we have identified as having high environmental or social risks and that are subject to our Sustainable Supply Chain Survey. (Please see the Supply Chain Management page for further information regarding the selection process for this survey.)

In addition to MC and MC Group companies, we also respond to inquiries concerning suppliers covered by the Sustainable Supply Chain Survey. Fundamentally, the survey covers the primary suppliers of MC itself, our wholly owned subsidiaries and any group companies with “Mitsubishi Corporation” or equivalent words in their name. Secondary suppliers of certain products are also included. (Please see the “Sustainable Supply Chain Survey” section of the Supply Chain Management page for further information.)

Please be aware, we are unable to respond to inquiries that do not meet the above criteria for eligible users, subjects, products and companies.